FAQ
HOW DOES IT WORK
1. GET IN TOUCH. SEND US A QUESTION OR A FULL BRIEF. WE REPLY THE SAME DAY OR THE NEXT DAY.
2. BRIEF AND APPROVAL. WE GO THROUGH EVERY DETAIL TOGETHER: GARMENT, ARTWORK, QUANTITIES AND FINISH. ONCE THE DESIGN AND PRICE ARE CONFIRMED, WE SEND THE INVOICE AND CONTRACT.
3. PRODUCTION. AFTER PAYMENT, EVERY PIECE IS MADE TO ORDER, WITH NO EXCESS AND NO WASTE.
4. QUALITY CONTROL. EVERY UNIT IS CHECKED INDIVIDUALLY BEFORE IT LEAVES PRODUCTION.
5. PACKAGING AND DELIVERY. EACH GARMENT IS PACKED IN A BRANDED RECYCLED PAPER BAG AND SHIPPED WORLDWIDE, FULLY TRACKED.
WHAT DO I NEED TO GET STARTED
JUST WRITE TO US. SEND A QUESTION OR A FULL BRIEF WITH THE GARMENT TYPE, ARTWORK, QUANTITIES AND FINISH. SKETCHES OR A TECH PACK ARE WELCOME, BUT NOT REQUIRED
WHAT IS THE MINIMUM ORDER QUANTITY
THE MINIMUM ORDER IS 50 PIECES PER STYLE. FOR NEW MODELS DEVELOPED FROM SCRATCH, THE MINIMUM IS 200 PIECES PER STYLE.
WHAT IS YOUR PRICING
PRICING DEPENDS ON THE GARMENT AND THE COMBINATION OF CUSTOMISATIONS. TO GET PRICING, EMAIL US WITH YOUR REQUEST.
WHAT ARE THE PAYMENT TERMS
WE ASK FOR 70% UPFRONT, WITH THE REMAINING BALANCE PAID BEFORE SHIPPING. WHOLESALE ORDERS ARE PAID BY BANK TRANSFER AGAINST AN INVOICE. SAMPLE ORDERS ON OUR WEBSITE CAN BE PAID BY CARD, APPLE PAY OR PAYPAL.
HOW LONG DOES PRODUCTION TAKE
A FULL WHOLESALE ORDER TAKES 3 TO 4 WEEKS. SAMPLES FROM THE WEBSITE SHIP THE SAME DAY OR THE NEXT DAY.
HOW TO ORDER A SAMPLE
ORDER A SAMPLE DIRECTLY ON OUR WEBSITE. IT COMES IN ONE COLOUR, SO YOU CAN ASSESS THE QUALITY, CUT AND FIT. A SAMPLE IS PRICED PER UNIT AT THE FULL PRICE, SEPARATELY FROM A WHOLESALE ORDER, WHICH IS CHARGED AT THE WHOLESALE PRICE. SAMPLES SHIP THE SAME DAY OR THE NEXT DAY.
WHAT CUSTOMISATION OPTIONS ARE AVAILABLE
CHOOSE YOUR COLOUR FROM OUR READY PALETTE OR FROM THE PANTONE PALETTE. CHOOSE YOUR APPLICATION METHOD: EMBROIDERY, SCREEN PRINT OR DTG. YOU CAN ALSO ADD A NECK LABEL WITH YOUR LOGO AND PACKAGING WITH YOUR LOGO.
CAN I CREATE A GARMENT FROM SCRATCH
WE WORK WITH PRE-DEVELOPED BASE MODELS DESIGN BY OUR TEAM. NEW MODELS CAN BE MADE ON REQUEST, WITH A MINIMUM OF 200 PIECES PER STYLE.
DO YOU OFFER CUSTOM LABELS AND PACKAGING
YES. WE CAN ADD A NECK LABEL WITH YOUR LOGO AND BRANDED PACKAGING WITH YOUR LOGO.
WHAT IF I NEED HELP WITH THE DESIGN
WE CREATE MOCKUPS FREE OF CHARGE BASED ON YOUR REQUEST, FOR YOU TO APPROVE. WE DO NOT DESIGN ARTWORK OR BRANDING OURSELVES.
WHAT COLOURS ARE AVAILABLE
CHOOSE FROM OUR READY PALETTE OR FROM THE PANTONE PALETTE.
WHAT IS GARMENT-DYE
GARMENT-DYEING MEANS THE PIECE IS DYED AFTER IT IS SEWN, RATHER THAN THE FABRIC BEFORE. THE RESULT IS A SOFTER FEEL, A LIVED-IN LOOK AND RICH COLOUR DEPTH, WITH SLIGHT NATURAL VARIATION FROM PIECE TO PIECE.
HOW DO YOUR GARMENTS FIT
OUR FIT IS RELAXED AND SLIGHTLY OVERSIZED, UNISEX. SIZES RUN FROM XS TO XXL, AND A SIZE CHART IS AVAILABLE.
WHICH MATERIALS DO YOU USE
WE USE ONLY ORGANIC COTTON OF THE HIGHEST QUALITY, AND ALL OUR FABRIC IS MADE IN PORTUGAL. OUR HOODIES ARE 450 GSM AND OUR T-SHIRTS ARE 200 GSM.
WHY PORTUGAL
PORTUGAL IS ONE OF EUROPE'S LEADING CENTRES FOR PREMIUM COTTON APPAREL, FROM T-SHIRTS TO HOODIES. IT IS HOME TO EXCEPTIONAL FACTORIES AND SPECIALISTS IN GARMENT DYEING AND FABRIC FINISHING, WITH A HIGH STANDARD OF QUALITY CONTROL. IN RECENT YEARS IT HAS BECOME A KEY PRODUCTION BASE FOR LUXURY BRANDS.
HOW DO YOU ENSURE QUALITY
QUALITY CONTROL TAKES PLACE DIRECTLY AT THE PRODUCTION SITE BEFORE SHIPPING, AND EVERY UNIT IS CHECKED INDIVIDUALLY.
WHAT IF SOMETHING GOES WRONG WITH MY ORDER
IF WE SPOT A DEFECT BEFORE SHIPPING, WE DO NOT SEND THE ITEM AND YOU ARE NOT CHARGED FOR IT. IF YOU FIND A DEFECT, YOU CAN RETURN THE ITEM AND WE WILL REFUND ITS COST AND COVER THE SHIPPING.
DO YOU SHIP WORLDWIDE
YES. WE SHIP WORLDWIDE WITH OUR PARTNER CARRIER. SHIPPING COST AND DELIVERY TIME FOLLOW THE CARRIER'S RATES AND TERMS.
HOW IS EVERYTHING PACKED AND SHIPPED
EACH GARMENT IS PACKED IN A BRANDED RECYCLED PAPER BAG. ORDERS SHIP WITH A TRUSTED GLOBAL CARRIER, FULLY TRACKED.